Overview
Networks, servers and end-user computing run against published targets.
One team for network, compute, storage, identity and end-user computing — which removes the most expensive failure mode in enterprise IT, the argument between three suppliers about whose fault it is.
Everything runs against published first-response and resolution targets, reported monthly whether or not the numbers flatter us.
What the engagement covers
Network operations
WAN, SD-WAN and branch connectivity monitored end to end.
Compute and storage
Capacity planning, patching and lifecycle refresh.
Identity operations
Joiner-mover-leaver automation and quarterly access recertification.
End-user computing
Zero-touch device provisioning, patch compliance and secure disposal.
Service desk
Follow-the-sun coverage with a four-minute median first response.
Problem management
Root-cause work on the top ticket categories every month.
Typical results
How we run it
Assess
Four to eight weeks inside your operation. We measure the baseline, review the control framework and write down what is true rather than what is documented.
Architect
A target architecture and a sequenced roadmap where every phase carries its own business case, so you can stop after any one and still be ahead.
Implement
Delivery in short cycles with formal governance, staged environments and a change process that fits your existing CAB.
Operate
Managed running against published targets, with monthly service reviews and a quarterly improvement plan you help set.
Questions we are asked
All services
- Enterprise Cloud
- Data Engineering
- ERP & SAP Modernisation
- Managed Infrastructure
- Cyber Resilience
- Talent & Staffing
Not sure where to start?
Send the problem in three sentences. A practice lead replies within one business day with an honest read on whether we are the right fit.
Talk to a leadNext step
Start with an assessment, not a proposal.
Four to eight weeks, fixed price, and you keep the architecture and the roadmap whether or not you continue with us.